EXCHANGE AND RETURN POLICY

Skin Care Products Return and Exchange Policy

If you are not completely satisfied with your purchase for any reason, please contact us and we will do our best to assist you with a return, refund, or exchange in accordance with this policy and your rights under applicable law.

Skincare Products: For health, safety, and product-integrity reasons, opened, used, or take-home skincare products are non-returnable and non-refundable, except where required by applicable law. Products purchased at a discounted, promotional, package, or bundled price are final sale. Unopened products in original condition may be eligible for exchange or store credit at the Studio's discretion, with proof of purchase.

Cosmetic Procedures and Services Return and Exchange Policy

Single services / cosmetic procedures purchased at full price are eligible for a full refund within 7 days of purchase, provided no part of the service (procedure, product, or device) has been initiated. Alternatively, we are pleased to offer an exchange of any uninitiated single procedure for another service, or a store credit toward our skincare products.

Single services purchased under a promotional offer, as part of a Discounted Customized Cosmetic Procedure Package Plan, or at a discounted rate are final sale — not eligible for refund and non-transferable — except where required by applicable law. Any exchange of a package or unredeemed session is a courtesy, limited to one time, and must be approved by the Studio in writing.

Package Cancellation Policy

Cosmetic procedure packages are sold as one fixed, bundled, promotional-priced purchase and are non-refundable, except where required by applicable law. If a package is cancelled, reversed, or reduced, the promotional discount is void, each item already received is charged at its full original retail price, and — to the fullest extent permitted by law — a 20% administrative fee applies. Any legally required refund is calculated only after those deductions. Remaining services must be redeemed within 18 months of purchase, except where applicable law requires otherwise.

Receipt Requirement

Please retain your purchase receipt; it's required to process any return or exchange. All returns and exchanges are subject to validation and approval by a representative of Meital Studios. Approved refunds are issued to the original method of payment — card payments made in-studio are refunded to that same card, in-studio. Products, where applicable, may only be returned in-studio.

Your Statutory Rights

Nothing in this policy limits, excludes, or waives any cancellation, refund, disclosure, warranty, or other right you have under applicable law. Where the law gives you a cooling-off or statutory cancellation right, you may exercise it in the manner and time the law requires.

Appointment Cancellation Policy

We are happy to reschedule when needed — please give at least 48 hours' notice. For individual (non-package) appointments, cancellations or reschedules with less than 48 hours' notice are subject to a $50 late-cancellation fee. For package appointments, a late cancellation, no-show, or late arrival may result in that session being deemed used, unless the Studio decides otherwise in writing.